April 19, 2024

Bamboozled

BY DEEANNA ROLLINS In the last month or so, CBC has received over 1,000 emails from employees of the big five Canadian banks, CIBC, RBC, BMO, TD and Scotiabank, claiming to feel “pressured to upsell, trick and even lie to customers to meet unrealistic sales targets.” According to the law, in order for a consumer to be provided with a new product or credit limit, financial institutions are required to inform … Continued