OPINION: If the customer is always right, why does their behaviour often feel so wrong?
If I had a loonie for every time I’ve heard the phrase “the customer is always right,” during my six years of customer service, I wouldn’t have to work anymore. As much as that phrase is repeated, it doesn’t become any closer to being a true statement. There have always been some customers who are in the wrong and forget to leave their sour attitudes at the door, but since … Continued
